Frequently Asked Questions

You can reach customer service by telephone number +31 (0)475 227 060 on working days from 9:00 AM to 5:00 PM, by email klantenservice@marjonsnieders.nl or via WhatsApp +31 (0)6 83 97 70 45 for questions about the collection, online shopping and styling advice.

The WhatsApp number for customer service is +31 (0)6 83 97 70 45. You can contact us every day for questions about the collection, online shopping and styling advice. Even on Sundays we try to answer all questions until 5pm as soon as possible!

The webshop's customer service can be reached by phone on weekdays from 9:00 to 17:00. If you have any questions during the weekend, it is best to send a WhatsApp message to +31 (0)6 839 77 045. Our colleagues from the store always respond as quickly as possible!

Select your desired item, size and color and click on "add to cart". Then you can complete your order or choose "continue shopping".

You will receive an order confirmation by email. Make sure you enter the correct email address so you don't miss any important information.

Yes, during the ordering process you can specify a different delivery address than the billing address.

We ship within the Netherlands and Europe with UPS. We recommend creating an account with UPS MyChoice to track your package. You can also choose to pick up your order in our store in Roermond. You will then receive a message from us when the order is ready for you in the store (usually within 4 hours)

If you order on workdays before 2:00 PM, your package will be delivered within 1-3 workdays. If you order after 2:00 PM or on Friday, Saturday or Sunday, the package will usually be delivered on Tuesday or Wednesday.

You can track the status of your order via your personal account. Once your package has been shipped, you will receive a track & trace code by email to track the package via UPS.

For orders to Belgium, Luxembourg and Germany, the delivery time is often the same as within the Netherlands. For other European countries, the delivery time is usually 5 working days. You can track the status via UPS.

UPS will offer your package twice. If you are not home, the driver will try to find a safe place to leave the package. If this is not possible, the package will be delivered to a UPS Accesspoint.

No, you can choose whether or not to register your details during your first order. You can also order without registration. However, creating an account offers advantages, such as:

• Quick login
• Insight into your current orders
• Easily change your address details, payment and delivery preferences
• Personal wish list with favorite products
• Access to loyalty program

1.
Click on "Login" or "My
account" (top right in the webshop).

2.
Enter your email address on the login page (you do not need to enter a password).

3.
Instead of a password, you will see "Send
a login code"

4.
Click on "Send a
login code" . We will send you a one-time code
(usually a 6-digit code) to your email address or mobile number .

5.
Once you receive the code (via email or
SMS), enter this in the field provided on the login page.

6.
If you enter the code correctly, you will get access
to your account (without needing a password!)

We work with logging into your account with a one-time code, so you will receive a new code via text message or email every time you want to log in.

At Marjon Snieders, service and quality come first. If you are not satisfied with the quality of a product, you can contact our customer service. The best way to do this is to send an email to klantenservice@marjonsnieders.nl with a description of your complaint and preferably a number of clear photos of the complaint. We will then contact you as soon as possible and look for a solution together.

The guarantee for SALE items is the same as for all other items in our collection. Quality has nothing to do with whether an item is in the SALE. For questions you can always contact our customer service by email klantenservice@marjonsnieders.nl

Yes, you can exchange the same item for a different size. You can indicate this when creating your return shipment via our webshop. At the bottom of the webshop, under Customer Service, you will see the link Exchange and Return. This clearly explains how to register a return online via our webshop. After choosing the exchange option, a new order will automatically be created for you and the new size will be reserved for you. As soon as we have received the return shipment, your new order will be shipped immediately. No return costs will be charged for exchanging an item in a different size.

Exchanges or returns are possible within 14 days of receiving your order, provided the item shows no signs of use and is in its original packaging.

Exchanging the same item for a different size is free of charge.

You must register a return online via this link Exchanges and Returns on our webshop Returns can be made within 14 days of receipt. We expect shoes to be returned in the original box. Reuse Marjon Snieders' packaging materials to reduce waste.

The costs for returning are at your own expense. You can choose a carrier of your choice via our returns portal and, if desired, insure the shipment. Always keep a receipt because you are responsible for the return shipment yourself!

After receiving the returned item, we will refund the amount within 10 working days (usually faster) to the payment method you used.

When returning, you will receive a shipping receipt with a track & trace code. This allows you to track the return shipment via the carrier's website. Keep this receipt safe. You are responsible for the return shipment yourself.

The refund will be processed within 10 business days (usually faster) once the returned item has been received according to the terms.

With us you pay no shipping costs within the Netherlands, Belgium, Germany and Luxembourg. For orders up to € 150.00 you do pay shipping costs. For a standard shipment the shipping costs are € 7.50. If you return the entire order, any paid shipping costs will also be refunded. If you have opted for faster shipping (Express) with associated costs, these will not be refunded in the event of a return shipment.

When paying via Riverty, the outstanding invoice will be cancelled or adjusted at Riverty.