SHIPPING & SHIPPING COSTS
Do you charge shipping costs?
We charge no shipping and return costs within the Netherlands, Belgium, Luxemburg and Germany for all non-discounted items (from € 99.00 order amount) if you choose shipment with UPS Standard or UPS Accesspoint. The cost of returning items ordered with a promotional code is € 6.95 if you use our return label. This is not obligatory, you may also use your own shipping label from a chosen carrier (shipping is at your own risk, so it is best to send the package insured). For reduced items we charge € 6.95 shipping costs*. The costs for returning discounted items are € 6,95. (*Note! If you return the entire order, you will receive a full refund of the purchase price, including any shipping costs that may have been charged. If you return part of an order, only the purchase price of the item in question will be refunded and the shipping costs will be charged to the customer). You can use our return label (not obligatory) but you can also choose your own carrier or bring the items back to our shop yourself. If you use our return label, the cost of € 6.95 will be deducted from the amount to be refunded (again; only with discounted articles!)
How do I know my order has been received by Marjon Snieders?
The order confirmation comes via email. It is therefore important that you enter the correct email address. In our checkout we ask you to fill in your e-mail address twice to avoid spelling errors. Via the order confirmation e-mail we indicate that the ordering procedure has been successful and that we have received your order.
Can I have the package sent to another address?
Yes, you can. You can specify during the ordering process what the billing address and the delivery address of the order should be. If you wish to use a different address for delivery, you can also indicate this here.
With which transport company will the packages be sent?
We ship our packages within the Netherlands and Europe with UPS. We recommend to create your own account at UPS MyChoice. You can then track exactly where the package is or was delivered online.
You can also choose to pick up your order in our shop at Neerstraat 34 in Roermond. Click here for a route description.
When will my order be delivered?
If you order before 2 p.m. on weekdays from Monday to Friday, the package will be delivered to your home within 1-3 working days. If you order after 2 p.m. as well as on Friday, Saturday or Sunday, you can expect your order to be delivered on Tuesday or Wednesday.
Delivery time for the Netherlands, Belgium, Luxembourg and Germany:
UPS Standard: delivery usually within 1-2 business days
UPS Saver: guaranteed next business day delivery by 6 p.m.
UPS Express: guaranteed next business day delivery by 2 p.m.
Where can I find the status of my order?
You can find the status of your order in your personal account. Our orders are delivered within the Netherlands and all other countries in Europe by UPS. We always ship orders as parcel post, so always with a track & trace code which you will receive automatically via email when your order is handed in to UPS. We recommend creating your own account at UPS MyChoice. You can then track exactly where the package is or was delivered online.
Track your order within the Netherlands
In that case you will see in your order status a track & trace number. With this number you can follow the shipping process of your order on the site of UPS https://www.ups.com/track
When your order has the status 'shipped' and it has been shipped with DPD, there will be a track&trace number behind the order number in the order status. When you click on this number, you will be able to see on the site of UPS where your package is in the delivery process. We recommend creating your own account at UPS MyChoice. You can then track exactly where the package is or was delivered online.
It can happen that after clicking on the track&trace number, you get the following message: 'No shipments found for this combination' (this is the combination of the track&trace number and the postal code where the order should be delivered). This message can be caused by the fact that UPS has not yet processed the track&trace number. In that case you can check the status of your order the next working day.
When the same message still appears three days after shipping and you still haven't received your order, we kindly ask you to contact our customer service.
What is the delivery time to a foreign delivery address?
For orders shipped to Belgium, Luxembourg and Germany, UPS basically applies the same delivery time as within the Netherlands. See above mentioned above.
For the tracking of orders to other countries within Europe (delivery time approximately 5 working days), please check UPS https://www.ups.com/track or contact our customer service.
How will my order be delivered?
YYour package will be delivered within the Netherlands and Europe by UPS. UPS offers the package twice. If nobody is present the first time, the driver will check if there is a safe place to leave the package. This assessment is made by the driver according to strict conditions coordinated by UPS. He/she then takes a photo of the place where the package is safely placed. If there is no safe place and you are not at home the second time, the package will be delivered to the nearest UPS Access Point where you can pick it up. We recommend that you create your own account at UPS MyChoice. You can then track online exactly where the package is or has been delivered. Then you will also see the photo where the package has been deposited in a safe place. You can only see this if you have created your own account with UPS!
Can I still cancel my order?
For each order line is an image of a "red cross" and here you can remove the order line.
If you still wish to cancel your order after having made the payment, please contact our customer service. If you mention the order number in your message, we will make sure the money is returned and your order will not be sent. Please do this as soon as possible, because we ship most packages within 24 hours after receiving the payment!